Reason and details of the disclaimer
You confirm you accept this disclaimer in full and failure to do so precludes you from using our website. Plan Your Holiday will be permitted to amend the rules relating to the use of our website and it is your responsibility to ensure you are familiar with the latest terms and conditions. You would be legally responsible even if you failed to read the terms and conditions.
Travel Strong holds the copyright and intellectual property rights to all the content on our website and as such this prevents you from using it online or offline without our approval. This restriction applies to use on websites, social media and any other online system. Any content that you add to our website is legally owned by Plan Your Holiday and we have the legal right to change or remove your content if we choose to do so.
Refunds to Credit Cards
How do I obtain a receipt?
The Self Service section of our website is available for you to receive a PDF copy of the receipt for your travel arrangements made with us. You can also use the section on our website marked as “manage my bookings”.
Does Plan Your Holiday mail hard-copy receipts?
No we only provide receipts in PDF form via our website as this helps to keep your travel costs down and ensure you have more money to spend locally in the resort when you arrive.
How long does it take to receive a refund?
If you are due a refund it will be processed straight away via our bank. It will normally take around 10 working days for the money to be credited to your account. Occasionally it can take as long as 15 to 30 days but this is not something we have control of. Your credit card provider will convert the funds into your local currency. The entry on your statement from the credit card company will show our company name of Plan Your Holiday against the transaction.
Is it possible to receive a receipt showing the name and address of my business?
Yes receipts for your company are available from the Plan Your Holiday Self Service and “manage my bookings” areas of our website. The receipt will be a PDF document that you can print and retain for your business records.
Is it allowed to pay with my friend’s credit card?
Yes of course but we might need to check with you for additional security clearance when you book with a credit card belonging to someone else. This is standard practise and something we do on a regular basis for our clients.